The article presents the results of modeling characteristics of subjects of the information system on the basis of the architecture framework of J. Zachman. We discuss a set of attributes of a subject role, the results of the analysis of sources of requirements for the IT capacities of subjects, including management practices for the information technology infrastructure ITIL, ITSM, CobiT, MOF and others, and justify their relevance to specification of requirements for particular knowledge, skills and experience of specialists in relation to a particular item of control.
As an example for the role of technical support specialist there is description of its architectural model look at the system that allows to define the required competence. Problems of correlating of identified requirements to professional competence level provided by the industry professional standards, and range of training directions and specialties of professional education.
Thus the architectural model of the information system can justify the structure and staff list of IT services, formulate professional qualification and experience requirements. The results of the study are used in the learning process in a number of universities of Vologda
information system architecture, system life cycle, information technology infrastructure
management, national qualifications framework, range of it professions, educational standards, professional
competence, professional standards